With the rise of energy costs, improved availability of high-speed Internet connections, and the global economy, remote teleworking is now part of the business landscape. The support needs of these types of users is particularly special and Geeks.Online is an expert management entity to discuss their needs.
Mobile warriors have always been a challenge for IT departments. These staff members are high paced people who have little time or patience for support, except when they need it in a crisis. So, it is important to make sure that these remote workers have uniform data protection, proactive management, and disaster recovery rules in place that look after them 24.7.
The same is true of home based teleworkers. Since an IT department cannot go “down the hall” to look at a PC, if a failure takes place, you want to make sure adequate recovery procedures are in place. Company data protection is also critical as these workers rarely, if at all, viably connect to company servers. Yet, the information their machines contain are part of your security concerns.
All Inclusive Remote Worker Support Package
The Geeks.Online remote worker package includes uniform management for each laptop and PC in your remote worker universe for a flat monthly fee. It’s simple, predictable, and cost-effective.
- Monthly Subscription Package Features
- Secure Centralized Offsite Data Backup
- Disaster Recovery Imaging
All inclusive
- Centralized Antivirus
- Spyware, and Spam Management
- Windows Security Patch Management
- Proactive PC Management (disk management, cleanups, patches etc)
- Full On 24.7 HelpDesk with 15 minute response
- Don’t forget the phones
Most remote workers are generally “out of the loop” on telephone communications. Today’s hosted Digital Voice platforms allow complete integration with all your staff no matter where they are, at work, home or on the road.
Having all users on the same phone system allows digit to digit dialing, sharing of call center and hunt group membership and even centralized “reception” on behalf of everyone. Next to being in the next cubicle, nothing can bring everyone together more than the human voice.
With centralized phones across all workers, you can also centrally watch all incoming and outgoing phone activity from a web-based interface.
Let Us Customize a Remote Worker IT Support Package For You
Every organization has its own unique business goals and its technology needs to meet them. To help you put together the right support plan, we will assess the way your team works and review its current and future direction.
Our process starts with interacting with management and IT staff and actual remote workers, the technical staff and the management of your organization. We then draw on our vast experience helping other clients meet some of the same issues and research other tools that address the unique needs of your situation and present them with visuals, budgets, and timelines.
If approved and budgeted, we then deploy and setup these customized packages with both our onsite people and our 24.7 Service Management HelpDesk ensuring project management is supervising the success of the deployment.
Geeks.Online is the perfect company to help you shore up your remote worker support. We ourselves meet these challenges everyday. As a nationwide entity with remote staff working from several locations we use our tools to bring our entire staff under one digital roof and bring you the kind of award winning customer service that supports your company with the highest level of attention.
Let us design the perfect setup for you today.